Anna Prints shop will be closed from 20th July 2015 to 25th August 2015 while we are on the Transcontinental Race. Please feel free to make an order. Orders will not be processed until after 25th August 2015.
Our delivery terms are set out below.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Delivery charges vary according to the type of goods ordered and cannot be refunded.
We aim to send all orders out within 2 working days of receipt. However at busy times it can take us a little bit longer. If you need your order for a special occasion then let us know and we will do our best to get it to you on time.
You can call or email to check on the status of your order.
Orders under £20 are sent by first class delivery with the Royal Mail and should reach you in 1-3 days. All orders over £20 are sent by “Recorded Delivery” with the Royal Mail and should take 1-3 days to reach you. Overseas orders under £20 are sent by airmail and should take 3-5 days for Europe and 5-7 days for the rest of the world. Overseas orders over £20 are sent by “International Signed for” with the Royal Mail and should take 3-5 days for Europe and 5-7 days for the rest of the world. Recorded and signed for orders will require a signature. Tracking numbers available upon request. If you require ‘next day’ delivery this may be possible but you will need to order by phone on 07728676208. Next day delivery will be charged at a flat rate of £10.00, UK only. Not possible on weekend delivery.
Items lost in transit
Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.
We hope that you are happy with your purchase, however if you are not please return it to us within 30 days and we will be happy to exchange or refund your purchase. We cannot be responsible for returned goods being lost on their way to us. If returning a product to us please retain proof of posting.
All our packaging is, as far as possible, recycled and fully recyclable. We are continuously seeking to lessen our environmental impact and would love to hear from you if you have any tips or ideas on how we can improve.